Tech Support Quick Answers

• Changing DNS settings

  If you already own your domain name, you have to change its DNS (Domain Name Server) settings to the ones we give you in your welcome email. This can be done through your domain registrar's domain manager area or by calling your registrar directly.

  Once you make these changes, it will take 24-48 hours for them to take effect, at which time your domain name will start pointing to our servers.

  If you are registering your domain name with us, then we'll take care of this for you!

• Logging into cPanel

  You'll want to login to cPanel to do such things as view web stats, setup email addresses, MySQL databases, etc. To login to cPanel, go to www.yourdomain.com/cpanel (substitute your domain name for *yourdomain.com*), then enter your username and password (which are given to you in your welcome email).

  This will not work until your domain name has fully propagated to our servers.... prior to this, you can login to cPanel using the Primary Nameserver IP number (given to you in your welcome email), like this: http://205.211.139.40/cpanel (this assumes your Primary Nameserver is ns.hostserve.net; be sure to check your welcome email to see what server your account is located on).

• Help on using cPanel

  For more help on using cPanel, consult our Flash-Animated Tutorials. These tutorials are very helpful as they give a graphical representation of exactly what you have to do to perform the most popular tasks in cPanel.

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